Last Updated: March 8, 2026
These Terms of Service (“Terms”) are a legal agreement between you (either an individual or the entity you represent) (“you,” “your,” or “Customer”) and LeaderQuant AI, LLC (“LeaderQuant,” “we,” “us,” or “our”) governing your access to and use of the LeaderQuant.ai platform, including our website, landing pages, software applications, and related services (collectively, the “Service” or “Platform”).
BY CLICKING “I AGREE,” CREATING AN ACCOUNT, SUBMITTING YOUR INFORMATION THROUGH ANY OF OUR WEB FORMS, OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE SERVICE.
By accessing or using the Service, you agree to comply with and be bound by these Terms, our Privacy Policy (incorporated by reference), and all applicable laws and regulations.
You must be at least 18 years old and have the legal capacity to enter into binding contracts to use the Service. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the “Last Updated” date. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Service.
Some features or services may be subject to additional terms and conditions, which will be presented to you at the time you access those features. Those additional terms are incorporated into these Terms by reference.
To use the Service, you must create an account by providing accurate, current, and complete information. You agree to maintain and promptly update your account information to keep it accurate and current.
You are responsible for:
We are not liable for any loss or damage arising from your failure to protect your account credentials.
If you create an account on behalf of an organization:
We reserve the right to suspend or terminate your account at any time if:
You may use the Service solely for your internal business purposes related to leadership development, team coaching, and performance improvement in accordance with these Terms and applicable laws.
You agree NOT to:
Technical Restrictions:
Content Restrictions:
Business Restrictions:
Employment and Legal Restrictions:
Violation of this Section 3 may result in immediate suspension or termination of your account, removal of content, and pursuit of legal remedies, including monetary damages.
You retain all ownership rights in and to the data you upload to the Service, including:
By uploading Customer Data to the Service, you grant LeaderQuant a worldwide, non-exclusive, royalty-free license to:
(a) Service Delivery: Use, reproduce, modify, and process Customer Data to provide, maintain, and improve the Service and deliver analysis, insights, and coaching recommendations to you.
(b) Product Improvement: Use anonymized and de-identified versions of Customer Data to:
(c) Aggregated Analytics: Create and use aggregated, statistical data derived from Customer Data for:
(d) Research and Publication: Use anonymized Customer Data for leadership development research, academic publications, case studies, and industry reports.
When using Customer Data for purposes described in Sections 4.2(b)-(d), LeaderQuant will:
Our collection, use, and disclosure of personal information is governed by our Privacy Policy, available at leaderquant.ai/privacy. By using the Service, you consent to the practices described in the Privacy Policy.
By submitting your contact information (name, email address, company name, and optionally phone number) through any LeaderQuant.ai landing page, inquiry form, or sign-up form, you consent to receiving marketing communications from LeaderQuant, including educational content about leadership development and information about our platform and services.
Your Rights:
We implement reasonable administrative, physical, and technical safeguards designed to protect Customer Data, including:
However, no system is completely secure. You acknowledge that we cannot guarantee absolute security of Customer Data.
You are responsible for:
LeaderQuant owns and retains all rights, title, and interest in and to:
Subject to your compliance with these Terms, LeaderQuant grants you a limited, non-exclusive, non-transferable license to use Platform Outputs solely for your internal business purposes. You may not sell, redistribute, or commercially exploit Platform Outputs.
If you provide feedback, suggestions, feature requests, or other input regarding the Service (“Feedback”), you grant LeaderQuant a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Service or other products without any obligation of compensation or attribution.
These Terms do not transfer any ownership rights. All rights not expressly granted are reserved by LeaderQuant.
If you believe content on the Service infringes your copyright, please contact us at steve@leaderquant.ai with:
Access to the Service requires payment of subscription fees as specified in your account or as separately agreed in writing. Fees are based on the number of authorized users, features accessed, or other pricing metrics disclosed at the time of purchase.
We may change our fees at any time upon thirty (30) days advance notice. Notice may be provided via email or posting on our website. Price changes will apply to subsequent billing periods and will not affect the current billing period.
Fees are exclusive of all taxes, duties, and assessments. You are responsible for all applicable taxes except those based on LeaderQuant’s net income.
If payment is past due:
We may offer free trials or promotional discounts. Special terms may apply, which will be communicated at the time of the offer. We reserve the right to determine eligibility and modify or terminate promotions at any time.
Fees are generally non-refundable. However:
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEADERQUANT DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING:
YOU ACKNOWLEDGE:
SOME JURISDICTIONS DO NOT ALLOW DISCLAIMERS OF IMPLIED WARRANTIES. IN SUCH JURISDICTIONS, THE FOREGOING DISCLAIMERS MAY NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
(a) EXCLUSION OF CONSEQUENTIAL DAMAGES
LEADERQUANT SHALL NOT BE LIABLE FOR ANY:
REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF LEADERQUANT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
(b) CAP ON TOTAL LIABILITY
LEADERQUANT’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF:
(c) Exceptions
The limitations in this Section 7.2 do NOT apply to:
You acknowledge that the disclaimers and limitations in this Article 7 reflect a reasonable allocation of risk and are a fundamental basis of the bargain between you and LeaderQuant. The Service would not be provided without these limitations.
The Service integrates with third-party AI providers to deliver conversation analysis and coaching insights. Below are the current sub-processors and their data handling practices:
Current Sub-Processors:
1. OpenAI API - AI conversation analysis
2. Anthropic API - AI conversation analysis
3. AssemblyAI - Audio transcription services
4. NeonDB (PostgreSQL) - Database hosting
5. SendGrid (Twilio) - Email communications
Data Sent to Sub-Processors:
Sub-Processor Changes:
We will provide 30 days advance notice before adding new sub-processors or materially changing data handling practices. Notice will be sent via email to your account administrator.
Your Responsibilities:
You remain responsible for obtaining all necessary consents from conversation participants before uploading recordings to LeaderQuant.ai. You acknowledge that conversation data will be processed by the above third-party services in accordance with their respective privacy policies.
LeaderQuant.ai is not responsible for:
For detailed information about how we use these services to protect your data, please see our Privacy Policy at leaderquant.ai/privacy.
You agree to defend, indemnify, and hold harmless LeaderQuant, its affiliates, and their respective officers, directors, employees, contractors, and agents (collectively, “LeaderQuant Indemnitees”) from and against any third-party claims, actions, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
(a) Your use of the Service in violation of these Terms or applicable law;
(b) Customer Data, including claims that Customer Data infringes intellectual property rights or violates privacy rights of third parties;
(c) Your violation of any rights of employees, contractors, or other individuals whose data is processed through the Service;
(d) Employment-related claims arising from your use of the Service or reliance on Platform outputs, including wrongful termination, discrimination, harassment, or retaliation claims;
(e) Your breach of representations, warranties, or obligations under these Terms;
(f) Negligence or willful misconduct by you or your authorized users.
LeaderQuant will:
Failure to provide prompt notice will not relieve you of indemnification obligations except to the extent you are materially prejudiced.
LeaderQuant will defend you against third-party claims that the Service infringes or misappropriates such third party’s intellectual property rights, and will pay damages finally awarded or agreed in settlement, provided you:
If the Service is or may become subject to an infringement claim, LeaderQuant may, at its option:
This Section 8.3 does NOT apply to claims arising from:
This Section 8.3 states LeaderQuant’s sole and exclusive liability for intellectual property infringement claims.
These Terms commence when you first access the Service and continue until terminated in accordance with this Section 9.
You may terminate your account at any time by:
Termination is effective at the end of the current billing period. You remain responsible for all fees incurred prior to termination.
We may suspend or terminate your access to the Service immediately and without prior notice if:
Upon termination:
(a) Access Cessation: Your right to access and use the Service immediately terminates.
(b) Data Export: You have fourteen (14) days to export Customer Data using the Service’s export functionality. Requests received after this period may not be fulfilled.
(c) Data Deletion: Within thirty (30) days of termination, we will delete or anonymize:
(d) Data Retention: We may retain indefinitely:
(e) Fees: You remain responsible for all fees incurred prior to termination, and prepaid fees are non-refundable except as stated in Section 6.7.
(f) Platform Outputs: Your license to use Platform Outputs terminates, except for outputs you have already incorporated into your internal processes or documentation.
(g) Individual User Profile Portability
While detailed conversation data (transcripts, evidence quotes, audio recordings, and participant identities) is deleted upon Organization termination, individual users’ aggregated leadership development profiles remain associated with their user account and may be accessed if the user joins another organization using the Service.
What Remains Portable (Tied to User’s Email/ID):
What Does NOT Transfer (Deleted After 30 Days):
How Portability Works:
When a user registers with a new organization using the same email address, their portable profile automatically reactivates and becomes accessible to:
What the New Organization CANNOT See:
Portability Opt-Out:
If your Organization objects to individual user profile portability:
Your Acknowledgment:
By subscribing to LeaderQuant.ai, you acknowledge and consent to this individual user profile portability model. You understand that while your Organization owns detailed conversation data, individual users’ aggregated leadership development profiles may remain accessible to them across employers.
The following provisions survive termination: Sections 4.2(b)-(d) (data usage rights for anonymized data), 5 (intellectual property), 7 (warranties and liability), 8 (indemnification), 9.4 (effects of termination), and 10 (general provisions).
These Terms are governed by the laws of the State of Iowa, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved exclusively in the state or federal courts located in Polk County, and you consent to personal jurisdiction and venue in such courts.
(a) Informal Resolution: Before filing any legal action, you agree to contact us at steve@leaderquant.ai and attempt to resolve the dispute informally for at least thirty (30) days.
(b) Arbitration: If informal resolution fails, any dispute shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be conducted in West Des Moines or remotely via videoconference. Each party bears its own costs and attorneys’ fees unless the arbitrator awards fees to the prevailing party.
(c) Class Action Waiver: You agree to bring claims only in your individual capacity and not as part of any class, consolidated, or representative action. The arbitrator may not consolidate multiple parties’ claims without the parties’ consent.
(d) Exceptions: Either party may seek injunctive relief in court to protect intellectual property rights or Confidential Information without first pursuing arbitration.
(e) Opt-Out: You may opt out of arbitration by sending written notice to steve@leaderquant.ai within thirty (30) days of first accepting these Terms. If you opt out, disputes will be resolved in court per Section 10.1.
You represent that you are not located in a country subject to U.S. government embargo or designated as a “terrorist supporting” country, and you are not on any U.S. government list of prohibited or restricted parties. You agree to comply with all applicable export control laws and regulations.
If you are a U.S. government entity, the Service constitutes “commercial computer software” and “commercial computer software documentation” as defined in FAR 12.212 and DFARS 227.7202, and is provided with only those rights granted to all other users under these Terms.
You and LeaderQuant are independent contractors. These Terms do not create a partnership, joint venture, employment, or agency relationship. Neither party may bind the other or incur obligations on the other’s behalf.
You may not assign or transfer these Terms or any rights hereunder without LeaderQuant’s prior written consent. Any attempted assignment in violation of this provision is void. LeaderQuant may assign these Terms to any successor in connection with a merger, acquisition, or sale of substantially all assets, with notice to you.
Neither party shall be liable for failure or delay in performance due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, labor disputes, pandemics, government actions, or failures of internet service providers or hosting facilities. The affected party will use reasonable efforts to resume performance.
All notices must be in writing and sent to:
To LeaderQuant:
LeaderQuant AI, LLC
Attn: Legal Department
5870 Northview Dr
West Des Moines, IA 50266
Email: steve@leaderquant.ai
To You: The email address associated with your account
Notices are effective when delivered personally, sent by confirmed email, or three (3) business days after mailing by certified mail.
These Terms, together with the Privacy Policy and any additional terms for specific features, constitute the entire agreement between you and LeaderQuant regarding the Service and supersede all prior agreements, understandings, and communications, whether oral or written.
LeaderQuant may modify these Terms at any time as provided in Section 1.3. No other amendments are valid unless in writing and signed by both parties.
If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions remain in full force and effect. The parties will negotiate in good faith to replace any invalid provision with a valid provision that achieves similar economic and legal objectives.
No failure or delay by either party in exercising any right or remedy constitutes a waiver. No waiver is effective unless in writing and signed by the waiving party. A waiver of one breach does not waive subsequent breaches.
These Terms are for the benefit of the parties only. No third party has any right to enforce any provision of these Terms.
Headings are for convenience only and do not affect interpretation. “Including” means “including without limitation.” These Terms will not be construed against the drafter.
You acknowledge that a breach of Sections 3, 5, or 7 may cause irreparable harm for which monetary damages are inadequate. LeaderQuant is entitled to seek injunctive or equitable relief without proving damages or posting bond.
For questions about these Terms, please contact:
LeaderQuant AI, LLC
Email: steve@leaderquant.ai
Address: 5870 Northview Dr, West Des Moines, IA 50266
Phone: 515.778.4614
We may offer features designated as “alpha,” “beta,” “preview,” “experimental,” or similar designations (“Pre-Release Features”). Pre-Release Features:
By using Pre-Release Features, you agree to provide feedback if requested. LeaderQuant may use such feedback without compensation or attribution per Section 5.3.
Pre-Release Features are excluded from any service level agreements or uptime guarantees that may otherwise apply to the Service.
END OF TERMS OF SERVICE